Rivoli Eyezone Help Center

ACCOUNT

Create Account

• How can I create a Rivoli Eyezone account?
• I can’t register using the register form, what do I do?
• How can I add my new address?
• Can I add multiple addresses?

Update Account Details

• What if I forgot my password?
• How can I change my email address?
• How can I change my password?
• How can I update my personal details?
• How do I set my default address?

SHOPPING

Shopping at Rivoli Eyezone

• Can I change the country and currency on the website?
• How can I search and browse for items?
• What are Offers?
• Can I reserve an item to buy later?
• Where can I get the promo code?

Products

• Do you have any other products besides eyeglasses, sunglasses and contact lenses?
• How do I know if an item is back in stock and how long will it take?
• Can I share the products on my social media accounts?
• Is there a warranty for all Rivoli Eyezone items?
• What does the product warranty covers?

ORDERS

Orders at Rivoli Eyezone

• How can I place an eyeglass or sunglass order on Rivoli Eyezone?
• How can I place Contact Lens order on Rivoli Eyezone?
• Do I need to set up an account to place an order?
• How will I know if my order has been received?

Track Orders

• Can I cancel my order?
• Can I view my past orders?

HOME TRY-ON

Orders

• What is Home Try-On?
• Where is Home Try-On available?
• How do I use the Home Try-On?
• Is the Home Try-On free?
• How much time do I have for Home Try On?
• How do I order my new frames?

See all 7 articles

Returns

• How do I return the frames?
• What if I need extra time for my Home Try On?
• What if my samples are not returned, or damaged?
• When will my AED 500 reserved amount be released?

DELIVERY & RETURNS

Delivery

• How long does it take to receive my order?
• How much will I be charged for shipping?
• How can I provide my preferred delivery date and time?
• Can I pay for an item online and collect it in store?
• How do I authenticate my identity at the time of delivery?
• Are there non-delivery areas?

Returns / Exchanges

• What is your return / exchange policy?
• What do I need to present to return an item?
• What is the process of returning an item?

BILLING / PAYMENT METHODS

Payment Method

• What payment methods does Rivoli Eyezone accept?
• Is it safe to use my credit card online at Rivoli Eyezone?

Unsuccessful Payment

• My credit card details have been rejected, what do I do?

LEGAL

Privacy Policy

• Privacy Policy

Terms & Conditions

• Introduction
• License to use material
• Disclaimer
• Visitor material and conduct
• Links to and from other websites
• Service access

See all 14 articles

EYECARE

Cataracts

• What are cataracts?
• What causes cataracts and how can I prevent them?
• What are the symptoms of cataracts?
• Is there any way to correct my cataracts, besides surgery?

Lasik

• What is LASIK surgery?
• Who is a good candidate for LASIK surgery?
• Is it safe to go for LASIK surgery? What are the side effects of LASIK?
• Does my Eye Glass prescription qualifies for LASIK?

Contact Lenses

• What are contact lenses? What are various types of contact lenses available?
• Can I sleep with my contact lenses on?
• Who is a good candidate for colored contact lenses? How to choose a colored contact lens?
• Is contact lens wear safe?
• What type of contact lens is best for me?

Eye Health

• How can I take care of my eyes or what can I do to keep my eyes healthy?
• I didn’t know about having a vision problem until my eye health professional told me- is that normal?
• My eyeglass prescription keeps changing 6 months or 1 year. Why?
• I have never worn Eyeglasses in my life. Why should I wear them for near vision now when I am over 40 years
• Are ready made glasses for near vision harmful to my eyes?
• My eyes get dry at the end-of the day / evening when you reach home. What should I do?

See all 8 articles

CONTACT LENS SUBSCRIPTION

Subscription

• How does the Contact lens subscription work?
• How often will I receive a reminder?
• How will I receive a reminder?
• Do I get billed in advance for the subscription?
• Can I create a debit Order?
• How can I pay when ordering my lens?

See all 8 articles

GLOSSARY

Contact Lenses Glossary

• Annual Lenses
• Astigmatism
• Axis
• Base Curve
• Blue Light
• Colored Contact Lenses

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Eye Health Glossary

• Guide to Optical Frame
• Guide to Optical Lenses
• Guide to Low Vision Aids

Vision Care Glossary

• Acetate
• Add Power
• Age Related Macular Degeneration
• Amblyopia
• Anti-Reflective Coating
• Arm

See all 81 articles

Eye Test Glossary

• Eye Test
• External Examination
• Intraocular Pressure
• Objective Refraction
• Ocular Motility
• Pupil Examination

See all 11 articles

FREQUENTLY ASKED QUESTIONS (FAQs)

Eye Health FAQs

• What is low vision?
• What is Cataract ? How is it treated?
• What is Glaucoma ? How is it treated?
• What is Eye Pressure? Why it is important to measure it? What are its normal readings?
• How can I prevent scratches on my spectacle lenses? Or what is the best way to clean my eye glasses?
• I am 18 years old and have headache, eyestrain & feel fatigued while performing tasks at close range. Why does it happen?

See all 37 articles

Contact Lenses FAQs

• Do you have to be an adult to wear contact lenses?
• If you wear contacts, is it okay to share them with someone who doesn’t?
• How should the transition lenses be stored?
• How quickly do the transitions contact lenses change color?
• How will the transitions lenses look on my eye?
• What are various types of contact lenses available?

See all 22 articles